Dear Valued Upwork Member,
Upwork's community of professionals, agencies, and clients relies on the platform to deliver not just quality opportunities and matches, but also peace of mind. They expect Upwork to help protect them from fraud, intimidation, and spam. Keeping working relationships on the Upwork platform is essential in order for the safeguards we've put in place to be effective.
There are two changes we want to specifically highlight, as they may impact how you use Upwork going forward:
We are clarifying permissible modes of communication between individuals on our site to reduce unwelcome off-platform solicitation. We want to be clear that professionals and clients cannot make unsolicited contact off of the Upwork platform. While often well-intentioned, any type of outreach that bypasses our communication tools and safeguards without an explicit invitation from the other party can be perceived as unwelcome and a violation of privacy. Going forward, users who are found to be violating the privacy of other users in this way will be removed from using our service further.
Тут оффтопик про выкуп с плантацииWe are making it easier for our customers to take relationships formed on Upwork off of our platform without violating our Terms of Service with a simplified Conversion Fee. We recognize that there are situations where we facilitate very successful client and freelancer matches and, for a variety of reasons, both parties would like to continue working together outside of Upwork. While we continue to enhance our offering to ensure clients and freelancers have everything they need to work together on Upwork, we don't want to prevent our customers from working together in ways that better meet their business needs. To support these needs, we are updating our Terms of Service with a more straightforward Conversion Fee that allows users to take Upwork relationships off-platform without violating our Terms of Service. We will also be rolling out further product enhancements to support this process over the coming months.
We are committed to building a fair and equitable platform where you can find world-class talent or work opportunities in a safe and secure manner. To do so we require customers to keep all work on the platform or go through our approved Conversion process as outlined in the Terms of Service. This enables us to protect our customers with the tracking, verification, and support of all of our safety checks, as well as the ability to stand by important promises like our Payment Protection programs.
These Terms of Service updates, including other less significant changes, will come into effect on April 3, 2020.
We value your continued support and partnership to ensure that Upwork remains a safe and prosperous community where professionals and businesses continue to thrive.