Как в очереди отслеживать не отвеченные звонки?

Question

[Dmitry]

Всем привет!
Необходимо уведомлять о неотвеченных вызовах в чат telegramm, для этого в extensions_override_freepbx.conf
я написал:

[ext-queues]
exten => h,1,Noop(${CDR(disposition))
;exten => h,n,ExecIf($["${CDR(disposition)}" = "NO ANSWER"] | $["${CDR(disposition)}" = "BUSY"])?AGI(tg-noanswer.php, ${CALLERID(num)}, ${STRFTIME(${EPOCH},,%Y.%m.%d-%H:%M:%S)})
exten => h,n,Macro(hangupcall,)

Во время тестирования все было норм, но в эскплуатации выяснилось, что ${CDR(disposition) может быть NO ANSWER да же, если кто-то ответил на звонок.

лог:

-- Executing [s@macro-auto-blkvm:1] ExecIf("PJSIP/101-0000004d", "1?Set(CDR(recordingfile)=in-89XXXXXXXX-+79NNNNNNNN-20240911-135327-1726044807.315.wav)") in new stack
    -- Executing [s@macro-auto-blkvm:2] Set("PJSIP/101-0000004d", "__MACRO_RESULT=") in new stack
    -- Executing [s@macro-auto-blkvm:3] Set("PJSIP/101-0000004d", "CFIGNORE=") in new stack
    -- Executing [s@macro-auto-blkvm:4] Set("PJSIP/101-0000004d", "MASTER_CHANNEL(CFIGNORE)=") in new stack
    -- Executing [s@macro-auto-blkvm:5] Set("PJSIP/101-0000004d", "FORWARD_CONTEXT=from-internal") in new stack
    -- Executing [s@macro-auto-blkvm:6] Set("PJSIP/101-0000004d", "MASTER_CHANNEL(FORWARD_CONTEXT)=from-internal") in new stack
    -- Executing [s@macro-auto-blkvm:7] Macro("PJSIP/101-0000004d", "blkvm-clr,") in new stack
    -- Executing [s@macro-blkvm-clr:1] Set("PJSIP/101-0000004d", "SHARED(BLKVM,SIP/tg200_out-00000044)=") in new stack
    -- Executing [s@macro-blkvm-clr:2] Set("PJSIP/101-0000004d", "GOSUB_RETVAL=") in new stack
    -- Executing [s@macro-blkvm-clr:3] MacroExit("PJSIP/101-0000004d", "") in new stack
       > 0x23f57e0 -- Strict RTP learning complete - Locking on source address 172.17.1.4:11840
    -- Executing [s@macro-auto-blkvm:8] ExecIf("PJSIP/101-0000004d", "0?Set(MASTER_CHANNEL(CONNECTEDLINE(num))=101/sip:101@172.17.1.6:5060)") in new stack
    -- Executing [s@macro-auto-blkvm:9] ExecIf("PJSIP/101-0000004d", "0?Set(MASTER_CHANNEL(CONNECTEDLINE(name))=)") in new stack
    -- Local/101@from-queue-00000056;1 answered SIP/tg200_out-00000044
    -- Stopped music on hold on SIP/tg200_out-00000044
  == Spawn extension (macro-dial-one, s, 54) exited non-zero on 'Local/400@from-queue-00000055;2' in macro 'dial-one'
  == Spawn extension (from-queue-exten-internal, 400, 8) exited non-zero on 'Local/400@from-queue-00000055;2'
    -- Executing [h@from-queue-exten-internal:1] Macro("Local/400@from-queue-00000055;2", "hangupcall,") in new stack
    -- Executing [s@macro-hangupcall:1] GotoIf("Local/400@from-queue-00000055;2", "1?theend") in new stack
    -- Goto (macro-hangupcall,s,3)
    -- Executing [s@macro-hangupcall:3] ExecIf("Local/400@from-queue-00000055;2", "0?Set(CDR(recordingfile)=)") in new stack
    -- Executing [s@macro-hangupcall:4] NoOp("Local/400@from-queue-00000055;2", "SIP/400-00000045 montior file= ") in new stack
    -- Executing [s@macro-hangupcall:5] GotoIf("Local/400@from-queue-00000055;2", "1?skipagi") in new stack
    -- Goto (macro-hangupcall,s,7)
    -- Executing [s@macro-hangupcall:7] Hangup("Local/400@from-queue-00000055;2", "") in new stack
  == Spawn extension (macro-hangupcall, s, 7) exited non-zero on 'Local/400@from-queue-00000055;2' in macro 'hangupcall'
  == Spawn extension (from-queue-exten-internal, h, 1) exited non-zero on 'Local/400@from-queue-00000055;2'
    -- Channel Local/101@from-queue-00000056;1 joined 'simple_bridge' basic-bridge <0463f6d2-ef87-4666-806e-162221eb91b2>
    -- Channel SIP/tg200_out-00000044 joined 'simple_bridge' basic-bridge <0463f6d2-ef87-4666-806e-162221eb91b2>
    -- Channel PJSIP/101-0000004d joined 'simple_bridge' basic-bridge <8bf01d18-901d-4612-94aa-55ff86971fdf>
    -- Channel Local/101@from-queue-00000056;2 joined 'simple_bridge' basic-bridge <8bf01d18-901d-4612-94aa-55ff86971fdf>
       > 0x7f70840d9620 -- Strict RTP switching to RTP target address 172.17.1.6:5018 as source
    -- Remote UNIX connection
    -- Remote UNIX connection disconnected
    -- Remote UNIX connection
    -- Remote UNIX connection disconnected
       > 0x7f70840d9620 -- Strict RTP learning complete - Locking on source address 172.17.1.6:5018
    -- Channel SIP/tg200_out-00000044 left 'simple_bridge' basic-bridge <0463f6d2-ef87-4666-806e-162221eb91b2>
  == Spawn extension (ext-queues, 1021, 52) exited non-zero on 'SIP/tg200_out-00000044'
[2024-09-11 13:53:41] WARNING[17387][C-00000047]: pbx_variables.c:719 pbx_substitute_variables_helper_full: Error in extension logic (missing '}')
    -- Channel Local/101@from-queue-00000056;1 left 'simple_bridge' basic-bridge <0463f6d2-ef87-4666-806e-162221eb91b2>
    -- Channel Local/101@from-queue-00000056;2 left 'simple_bridge' basic-bridge <8bf01d18-901d-4612-94aa-55ff86971fdf>
  == Spawn extension (macro-dial-one, s, 54) exited non-zero on 'Local/101@from-queue-00000056;2' in macro 'dial-one'
  == Spawn extension (from-queue-exten-internal, 101, 8) exited non-zero on 'Local/101@from-queue-00000056;2'
    -- Executing [h@from-queue-exten-internal:1] Macro("Local/101@from-queue-00000056;2", "hangupcall,") in new stack
    -- Executing [s@macro-hangupcall:1] GotoIf("Local/101@from-queue-00000056;2", "1?theend") in new stack
    -- Goto (macro-hangupcall,s,3)
    -- Channel PJSIP/101-0000004d left 'simple_bridge' basic-bridge <8bf01d18-901d-4612-94aa-55ff86971fdf>
    -- Executing [h@ext-queues:1] NoOp("SIP/tg200_out-00000044", "NO ANSWER") in new stack
    -- Executing [h@ext-queues:2] Macro("SIP/tg200_out-00000044", "hangupcall,") in new stack

Запись в CDR

Вопрос, как при таких обстоятельствах отслеживать в очереди не отвеченные вызовы?

Answer 1

[Valentin Barbolin]

может быть NO ANSWER да же, если кто-то ответил на звонок.

Логично, допустим в очереди 3 агента, один ответил на звонок а остальные естественно нет, а проверку ты делаеш в hangup, а для 3х агентов будет 3 хенгапа)

Надо делать через handler. Надо переписать начало звонка и перед вызовом queue вставить handler такого вида.

;; Это надо вставить перед вызовом очереди 
same => n,Set(CHANNEL(hangup_handler_push)=hdlr-queue-miss-call,s,1(${CALLERID(num)})

[hdlr-queue-miss-call]
exten => s,1,Noop(---==== Handler queue miss call ===---)
same => n,Set(CLIENT_NUMBER=${ARG1})
same => n,GotoIf($[${ABANDONED}]?:end_call)
same => n,AGI(tg-noanswer.php, ${CLIENT_NUMBER}, ${STRFTIME(${EPOCH},,%Y.%m.%d--H:%M:%S)})
same => n(end_call),Hangup()

Comments

[Dmitry]

Спасибо что ответили

Executing [h@ext-queues:1] NoOp("SIP/tg200_out-0000004e", "NO ANSWER") in new stack
    -- Executing [h@ext-queues:2] Macro("SIP/tg200_out-0000004e", "hangupcall,") in new stack
    -- Executing [s@macro-hangupcall:1] GotoIf("SIP/tg200_out-0000004e", "1?theend") in new stack
    -- Goto (macro-hangupcall,s,3)
    -- Executing [s@macro-hangupcall:3] ExecIf("SIP/tg200_out-0000004e", "0?Set(CDR(recordingfile)=)") in new stack
    -- Executing [s@macro-hangupcall:4] NoOp("SIP/tg200_out-0000004e", "Local/200@from-queue-00000061;1 montior file= /var/spool/asterisk/monitor/2024/09/11/in-89XXXXXXXX-+79NNNNNNNN-20240911-173654-1726058214.356.wav") in new stack
    -- Executing [s@macro-hangupcall:5] GotoIf("SIP/tg200_out-0000004e", "0?skipagi") in new stack
    -- Executing [s@macro-hangupcall:6] AGI("SIP/tg200_out-0000004e", "attendedtransfer-rec-restart.php,Local/200@from-queue-00000061;1,/var/spool/asterisk/monitor/2024/09/11/in-89XXXXXXXX-+79NNNNNNNN-20240911-173654-1726058214.356.wav") in new stack
    -- Executing [s@macro-hangupcall:3] ExecIf("Local/400@from-queue-00000060;2", "0?Set(CDR(recordingfile)=)") in new stack
    -- Executing [s@macro-hangupcall:4] NoOp("Local/400@from-queue-00000060;2", "SIP/400-0000004f montior file= ") in new stack
    -- Executing [s@macro-hangupcall:5] GotoIf("Local/400@from-queue-00000060;2", "1?skipagi") in new stack
    -- Goto (macro-hangupcall,s,7)
    -- Executing [s@macro-hangupcall:7] Hangup("Local/400@from-queue-00000060;2", "") in new stack
  == Spawn extension (macro-hangupcall, s, 7) exited non-zero on 'Local/400@from-queue-00000060;2' in macro 'hangupcall'
  == Spawn extension (from-queue-exten-internal, h, 1) exited non-zero on 'Local/400@from-queue-00000060;2'
    -- Launched AGI Script /var/lib/asterisk/agi-bin/attendedtransfer-rec-restart.php
<SIP/tg200_out-0000004e>AGI Tx >> agi_request: attendedtransfer-rec-restart.php
<SIP/tg200_out-0000004e>AGI Tx >> agi_channel: SIP/tg200_out-0000004e
<SIP/tg200_out-0000004e>AGI Tx >> agi_language: ru
<SIP/tg200_out-0000004e>AGI Tx >> agi_type: SIP
<SIP/tg200_out-0000004e>AGI Tx >> agi_uniqueid: 1726058214.356
<SIP/tg200_out-0000004e>AGI Tx >> agi_version: 16.6.2
<SIP/tg200_out-0000004e>AGI Tx >> agi_callerid: +79NNNNNNNN
<SIP/tg200_out-0000004e>AGI Tx >> agi_calleridname: +79NNNNNNNN
<SIP/tg200_out-0000004e>AGI Tx >> agi_callingpres: 0
<SIP/tg200_out-0000004e>AGI Tx >> agi_callingani2: 0
<SIP/tg200_out-0000004e>AGI Tx >> agi_callington: 0
<SIP/tg200_out-0000004e>AGI Tx >> agi_callingtns: 0
<SIP/tg200_out-0000004e>AGI Tx >> agi_dnid: 89XXXXXXXX
<SIP/tg200_out-0000004e>AGI Tx >> agi_rdnis: unknown
<SIP/tg200_out-0000004e>AGI Tx >> agi_context: macro-hangupcall
<SIP/tg200_out-0000004e>AGI Tx >> agi_extension: s
<SIP/tg200_out-0000004e>AGI Tx >> agi_priority: 6
<SIP/tg200_out-0000004e>AGI Tx >> agi_enhanced: 0.0
<SIP/tg200_out-0000004e>AGI Tx >> agi_accountcode:
<SIP/tg200_out-0000004e>AGI Tx >> agi_threadid: 140120038491904
<SIP/tg200_out-0000004e>AGI Tx >> agi_arg_1: Local/200@from-queue-00000061;1
<SIP/tg200_out-0000004e>AGI Tx >> agi_arg_2: /var/spool/asterisk/monitor/2024/09/11/in-89XXXXXXXX-+79NNNNNNNN-20240911-173654-1726058214.356.wav
<SIP/tg200_out-0000004e>AGI Tx >>
    -- Executing [s@macro-hangupcall:3] ExecIf("Local/200@from-queue-00000061;2", "0?Set(CDR(recordingfile)=)") in new stack
    -- Executing [s@macro-hangupcall:4] NoOp("Local/200@from-queue-00000061;2", "PJSIP/200-00000056 montior file= ") in new stack
    -- Executing [s@macro-hangupcall:5] GotoIf("Local/200@from-queue-00000061;2", "1?skipagi") in new stack
    -- Goto (macro-hangupcall,s,7)
    -- Executing [s@macro-hangupcall:7] Hangup("Local/200@from-queue-00000061;2", "") in new stack
  == Spawn extension (macro-hangupcall, s, 7) exited non-zero on 'Local/200@from-queue-00000061;2' in macro 'hangupcall'
  == Spawn extension (from-queue-exten-internal, h, 1) exited non-zero on 'Local/200@from-queue-00000061;2'
    -- <SIP/tg200_out-0000004e>AGI Script attendedtransfer-rec-restart.php completed, returning 0
    -- Executing [s@macro-hangupcall:7] Hangup("SIP/tg200_out-0000004e", "") in new stack
  == Spawn extension (macro-hangupcall, s, 7) exited non-zero on 'SIP/tg200_out-0000004e' in macro 'hangupcall'
  == Spawn extension (ext-queues, h, 2) exited non-zero on 'SIP/tg200_out-0000004e'
    -- SIP/tg200_out-0000004e Internal Gosub(hdlr-queue-miss-call,s,1(+79NNNNNNNN)) start
    -- Executing [s@hdlr-queue-miss-call:1] NoOp("SIP/tg200_out-0000004e", "---==== Handler queue miss call ===---") in new stack
    -- Executing [s@hdlr-queue-miss-call:2] Set("SIP/tg200_out-0000004e", "CLIENT_NUMBER=+79NNNNNNNN") in new stack
    -- Executing [s@hdlr-queue-miss-call:3] NoOp("SIP/tg200_out-0000004e", "DIALSTATUS = ") in new stack
    -- Executing [s@hdlr-queue-miss-call:4] GotoIf("SIP/tg200_out-0000004e", "0?:end_call") in new stack
    -- Goto (hdlr-queue-miss-call,s,6)
    -- Executing [s@hdlr-queue-miss-call:6] Hangup("SIP/tg200_out-0000004e", "") in new stack
  == Spawn extension (hdlr-queue-miss-call, s, 6) exited non-zero on 'SIP/tg200_out-0000004e'
[2024-09-11 17:36:57] NOTICE[16195][C-0000004e]: app_stack.c:1080 gosub_run: SIP/tg200_out-0000004e Abnormal 'Gosub(hdlr-queue-miss-call,s,1(+79NNNNNNNN))' exit.  Popping routine return locations.
  == MixMonitor close filestream (mixed)
  == End MixMonitor Recording SIP/tg200_out-0000004e

не вызывается

same => n,AGI(tg-noanswer.php, ${CLIENT_NUMBER}, ${STRFTIME(${EPOCH},,%Y.%m.%d--H:%M:%S)})

${DIALSTATUS} пустой, думаю из-за этого

[Dmitry]

[ext-miscdests]
exten => 2,1,Noop(MiscDest: test)
same => n,Set(CHANNEL(hangup_handler_push)=hdlr-queue-miss-call,s,1(${CALLERID(num)}))
exten => 2,n(dest-ext),Goto(ext-queues,1021,1)

[hdlr-queue-miss-call]
exten => s,1,Noop(---==== Handler queue miss call ===---)
same => n,Set(CLIENT_NUMBER=${ARG1})
same => n,Noop(DIALSTATUS = ${DIALSTATUS})
same => n,GotoIf($["${DIALSTATUS}"="NOANSWER"]?:end_call)
same => n,AGI(tg-noanswer.php, ${CLIENT_NUMBER}, ${STRFTIME(${EPOCH},,%Y.%m.%d--H:%M:%S)})
same => n(end_call),Hangup()

[Valentin Barbolin]

Dmitry, Сделай DumpChan в hdlr, посмотри к чему можно прицепиться.

[hdlr-queue-miss-call]
exten => s,1,Noop(---==== Handler queue miss call ===---)
same => n,Set(CLIENT_NUMBER=${ARG1})
same => n,DumpChan
same => n,Noop(DIALSTATUS = ${DIALSTATUS})
same => n,GotoIf($["${DIALSTATUS}"="NOANSWER"]?:end_call)
same => n,AGI(tg-noanswer.php, ${CLIENT_NUMBER}, ${STRFTIME(${EPOCH},,%Y.%m.%d--H:%M:%S)})
same => n(end_call),Hangup()

Я когда цеплялся к ANSWEREDTIME

same => n,GotoIf($["${ANSWEREDTIME}" < "2"]?:end_hdlr)

[Dmitry]

Valentin Barbolin,

-- Executing [s@hdlr-queue-miss-call:3] DumpChan("SIP/tg200_out-00000052", "") in new stack

Dumping Info For Channel: SIP/tg200_out-00000052:
================================================================================
Info:
Name=               SIP/tg200_out-00000052
Type=               SIP
UniqueID=           1726059137.370
LinkedID=           1726059137.370
CallerIDNum=        +79NNNNNNNN
CallerIDName=       +79NNNNNNNN
ConnectedLineIDNum= (N/A)
ConnectedLineIDName=(N/A)
DNIDDigits=         89XXXXXXXX
RDNIS=              (N/A)
Parkinglot=         default
Language=           ru
State=              Up (6)
Rings=              0
NativeFormat=       (alaw)
WriteFormat=        alaw
ReadFormat=         alaw
RawWriteFormat=     alaw
RawReadFormat=      alaw
WriteTranscode=     No
ReadTranscode=      No
1stFileDescriptor=  41
Framesin=           112
Framesout=          109
TimetoHangup=       0
ElapsedTime=        0h0m2s
BridgeID=           (Not bridged)
Context=            hdlr-queue-miss-call
Extension=          s
Priority=           3
CallGroup=
PickupGroup=
Application=        DumpChan
Data=               (Empty)
Blocking_in=        (Not Blocking)

Variables:
CLIENT_NUMBER=+79NNNNNNNN
ARGC=1
ARG1=+79NNNNNNNN
MACRO_DEPTH=0
AGISTATUS=SUCCESS
MACRO_IN_HANGUP=1
QUEUEPOSITION=1
ABANDONED=TRUE
RTPAUDIOQOSRTT=minrtt=0.000000;maxrtt=0.000000;avgrtt=0.000000;stdevrtt=0.000000;
RTPAUDIOQOSLOSS=minrxlost=0.000000;maxrxlost=0.000000;avgrxlost=0.000000;stdevrxlost=0.000000;reported_minlost=0.000000;reported_maxlost=0.000000;reported_avglost=0.000000;reported_stdevlost=0.000000;
RTPAUDIOQOSJITTER=minrxjitter=0.000048;maxrxjitter=0.002543;avgrxjitter=0.000485;stdevrxjitter=12915069404309895769278759227930250372078691795552516695249243261875582353368665817088.000000;reported_minjitter=0.000000;reported_maxjitter=0.000000;reported_avgjitter=0.000000;
RTPAUDIOQOS=ssrc=823599191;themssrc=1735032032;lp=0;rxjitter=0.000000;rxcount=110;txjitter=0.000052;txcount=109;rlp=0;rtt=0.000000
QUEUEJOINTIME=1726059137
QUEUENUM=1021
VQ_MAXWAIT=
QMAXWAIT=60
VQ_MOH=
QMOH=
VQ_AANNOUNCE=
QAANNOUNCE=
VQ_CONFIRMMSG=
QC_CONFIRM=0
SIGNORE=TRUE
FORWARD_CONTEXT=block-cf
CFIGNORE=TRUE
CWIGNORE=TRUE
GOSUB_RETVAL=
REC_POLICY_MODE=FORCE
REC_POLICY_MODE_SAVE=FORCE
VQ_POSITION=
QPOSITION=
VQ_RULE=
QRULE=
VQ_AGI=
QAGI=
VQ_GOSUB=
QGOSUB=
VQ_OPTIONS=
QOPTIONS=tC
VQ_RETRY=
QRETRY=
QCANCELMISSED=C
VQ_JOINMSG=
QJOINMSG=
RVOL_MODE=dontcare
VQ_AINFO=
QAINFO=
VQ_CIDPP=
QCIDPP=
NODEST=1021
DIAL_OPTIONS=HhTtrM(auto-blkvm)
BLKVM_CHANNEL=SIP/tg200_out-00000052
TTL=64
CALLEE_ACCOUNCODE=
AMPUSERCIDNAME=
AMPUSER=
REALCALLERIDNUM=+79NNNNNNNN
HOTDESKCALL=0
HOTDESKEXTEN=tg200_out
HOTDESCKCHAN=tg200_out-00000052
TOUCH_MONITOR=1726059137.370
CALLINGNUMPRES_SV=allowed_not_screened
CALLINGNAMEPRES_SV=allowed_not_screened
REVERSAL_REJECT=FALSE
MOHCLASS=
CALLED_BLACKLIST=1
returnhere=1
FROM_DID=89XXXXXXXX
REC_STATUS=RECORDING
RECORD_ID=SIP/tg200_out-00000052
MIXMON_ID=0x7f7098046830
LOCAL_MIXMON_ID=0x7f7098046830
MIXMONITOR_FILENAME=/var/spool/asterisk/monitor/2024/09/11/in-89XXXXXXXX-+79NNNNNNNN-20240911-175217-1726059137.370.wav
CALLFILENAME=in-89XXXXXXXX-+79NNNNNNNN-20240911-175217-1726059137.370
FROMEXTEN=+79NNNNNNNN
MON_FMT=wav
TIMESTR=20240911-175217
YEAR=2024
MONTH=09
DAY=11
NOW=1726059137
DIRECTION=INBOUND
SIPCALLID=68385c9075c8922825e5784009d72ae7@172.17.1.4
SIPDOMAIN=172.16.1.239
SIPURI=sip:+79NNNNNNNN@172.17.1.4
================================================================================

[Dmitry]

Asterisk 16.6.2 built by mockbuild @ jenkins7 on a x86_64
Может быть связано с тем, что версия не актуальная?

[Valentin Barbolin]

Dmitry, Попробуй вот так

[hdlr-queue-miss-call]
exten => s,1,Noop(---==== Handler queue miss call ===---)
same => n,Set(CLIENT_NUMBER=${ARG1})
same => n,DumpChan
same => n,Noop(ABANDONED = ${ABANDONED})
same => n,GotoIf($[${ABANDONED}]?:end_call)
same => n,AGI(tg-noanswer.php, ${CLIENT_NUMBER}, ${STRFTIME(${EPOCH},,%Y.%m.%d--H:%M:%S)})
same => n(end_call),Hangup()

Если ABANDONED = TRUE значит на звонок в очереди не ответили.

[Dmitry]

Спасибо! Это работает!