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Himanka: Thank you for contacting Adobe membership services
Himanka: Please stay on the line while I check your membership status and savings that you are entitled to. While these details load, I’d love to know why you first chose Adobe?
Himanka: Are we still connected?
Вячеслав: Because you are the coolest )
Вячеслав: Yes
Himanka: Thanks, Before proceeding,may I have your phone number, which I can update in your account?
Вячеслав: +7*****
Himanka: Thank you for the information, As I can see you have Creative Cloud Photography plan (one-year), right?
Вячеслав: Yes
Himanka: To understand and serve you better, may I know what concerns do you have related to your membership?
Himanka: Are we still connected?
Вячеслав: No problem
Himanka: May I know How can I help you with your subscription?
Вячеслав: please disable it
Himanka: As per my understanding you want to cancel Creative Cloud Photography plan (one-year), right?
Вячеслав: Yes
Himanka: May I know why you want to cancel it?
Вячеслав: There is no financial ability to pay for the service, in addition, it has risen.
Himanka: Okay, But as I can see you were in annual commitment , the price increase will be applicable on your renewal date of your subscription i.e after 23 June 2017
Himanka: As You were in annual commitment , If you cancel the subscription before the end of tenure, It will charge you cancellation fees
Himanka: So Iwould suggest you tro complete the tenure and cancel it in the last month i.e between 26 May 2017 and 20 June 2017
Вячеслав: Yes, I know about it, but I can not pay unfortunately.
Himanka: please allow me 2-3 min, so that I can check what best I can do for you?
Вячеслав: I certainly subscribe again, but when hard times come on
Himanka: I understand,as you are honorable customer of Adobe I have requested my higher level to cancel the subscription for you without any cancellation fees
Himanka: Please allow me 1-2 min, so That I can forward the request for cancellation
Вячеслав: Thanks you
Himanka: Okay, I have forwarded the request
Himanka: It will be cancelled within 1-2 workin days
Вячеслав: Many thanks
Himanka: This is the case number-0221306
Himanka: Is there anything else I can help you with?
Вячеслав: Nothing else God bless!
Himanka: Thank you , Have a nice day
Himanka: You may receive an email with our Customer Feedback Survey. The survey takes less than 2 minutes and I would really appreciate your feedback.
Himanka: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!