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  • Как отменить подписку Adobe без штрафа?

    @iron_and
    А я не стал бузить )

    Himanka: Thank you for contacting Adobe membership services
    Himanka: Please stay on the line while I check your membership status and savings that you are entitled to. While these details load, I’d love to know why you first chose Adobe?
    Himanka: Are we still connected?
    Вячеслав: Because you are the coolest )
    Вячеслав: Yes
    Himanka: Thanks, Before proceeding,may I have your phone number, which I can update in your account?
    Вячеслав: +7*****
    Himanka: Thank you for the information, As I can see you have Creative Cloud Photography plan (one-year), right?
    Вячеслав: Yes
    Himanka: To understand and serve you better, may I know what concerns do you have related to your membership?
    Himanka: Are we still connected?
    Вячеслав: No problem
    Himanka: May I know How can I help you with your subscription?
    Вячеслав: please disable it
    Himanka: As per my understanding you want to cancel Creative Cloud Photography plan (one-year), right?
    Вячеслав: Yes
    Himanka: May I know why you want to cancel it?
    Вячеслав: There is no financial ability to pay for the service, in addition, it has risen.
    Himanka: Okay, But as I can see you were in annual commitment , the price increase will be applicable on your renewal date of your subscription i.e after 23 June 2017
    Himanka: As You were in annual commitment , If you cancel the subscription before the end of tenure, It will charge you cancellation fees
    Himanka: So Iwould suggest you tro complete the tenure and cancel it in the last month i.e between 26 May 2017 and 20 June 2017
    Вячеслав: Yes, I know about it, but I can not pay unfortunately.
    Himanka: please allow me 2-3 min, so that I can check what best I can do for you?
    Вячеслав: I certainly subscribe again, but when hard times come on
    Himanka: I understand,as you are honorable customer of Adobe I have requested my higher level to cancel the subscription for you without any cancellation fees
    Himanka: Please allow me 1-2 min, so That I can forward the request for cancellation
    Вячеслав: Thanks you
    Himanka: Okay, I have forwarded the request
    Himanka: It will be cancelled within 1-2 workin days
    Вячеслав: Many thanks
    Himanka: This is the case number-0221306
    Himanka: Is there anything else I can help you with?
    Вячеслав: Nothing else God bless!
    Himanka: Thank you , Have a nice day
    Himanka: You may receive an email with our Customer Feedback Survey. The survey takes less than 2 minutes and I would really appreciate your feedback.
    Himanka: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
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