Друзья, привет! Мне очень помог этот сайт! Столкнулся с такой же проблемой, забыл отменить план в первые 30 дней и каждый месяц Adobe стучался, на карте денег не было. Написал в саппорт, на связь вышел некий Toli. Думал что сейчас по человечески решу вопрос, но этот агент оказался тем еще фруктом) Посмотрите как он мне начал впаривать сначала скидку, а потом вообще сообщил что отменит только если я заплачу 151 долл. Как же хорошо что я видел эту ветку на хабре ранее! Апелляция к закону очень помогла, а так бы я действительно растерялся. Только гляньте как он сразу же слился) Ниже моя переписка, кому интересно.
Toli
Hello, I'd be happy to help you today, let me first pull up your account information and access your details.
Thank you for your patience, and I hope that you are keeping safe and healthy. I understand that you would like to cancel Adobe Stock – 10 assets a month as you only need occasionally, correct?
Me
Hello Toli! Yes
A few months ago, I connected a plan in your stock for 30 days. My memory completely failed me and I forgot to turn it off. Could you please cancel the plan?
Toli
Thanks for confirming! Please give me a moment while I find a solution for you. Thanks for your patience.
Thank you for staying connected. I'd like to offer you the Adobe Stock – 10 assets a month at an exclusive price of USD 19.99/month.
With this discounted offer, you will be paying USD 19.99/month for the complete year instead of the standard price of USD 29.99/month with a combined saving of USD 10.00/month. How does that sound to you?
Me
Sounds good, thanks for the offer. But at the moment I can't pay and would like to cancel the plan please.
Toli
I understand that you wish to cancel. I'm here to help. As checked I see that the bill for the month of June is pending. Hence, If you wish I can help you with 2 free months so that you do not have to pay anything now as well as the pending bill will be waived allowing you to use the service for free. How does that sound to you?
Me
Will I be able to cancel the plan in my account? My main goal is to cancel the plan unfortunately. I just forgot to do it in the first 30 days(
Toli
I can go ahead and cancel this plan. However, since the plan is for an annual commitment, Per your plan, a cancellation fee of 50% of your remaining months applies. The cancellation fee on your account stands at USD 151.15. Let me know if I can proceed with cancellation?
I understand the cancellation fee is a lot of money and we would also not want you to pay such a huge amount, just for canceling the services. The above offers were made so that you can continue using the services and save big.
Me
Minute please
Toli
Sure, take your time
Me
Article 32 of the RF Law "On protection of consumer rights" Right of the consumer to refusal of execution of the contract on performance of works (rendering of services) the Consumer is entitled to refuse performance of the contract on performance of works (rendering of services) at any time subject to payment to the executor the actually incurred expenses associated with the performance of its obligations under this agreement.
Your offer doesn't work for me. I just want to cancel a plan that I'm not using.
Toli
Adobe values you as a customer, so I’m going to cancel the subscription and waive your cancellation fee. We hope you'll use Adobe products again in the future.
Thank you, for allowing us the time to share the exclusive offers available on your account. As per your decision, we have cancelled the Adobe Stock – 10 assets a month.
Thank you for being our customer and allowing us the opportunity to serve you. We hope you would consider us as your creative partner in any future ventures. Is there anything else I can help you with?
Me
Thanks a lot! No, as long as you don't need help. Hope to work with you again!
Toli
Happy to help. You may receive an email with a survey link. Please take a moment to rate your experience and help us improve. Thanks!
