Интересно, а с кого-нибудь вообще взяли штраф хоть раз? Такое впечатление, что штрафом только запугивают. Например, чтобы люди подумали, что в любом случае придется платить, и не отказывались от подписки сразу, а сделали это только в конце года. Я, например, вообще согласился заплатить штраф, но с меня ничего не взяли (якобы в виде исключения). Как вам нравится такая переписка:
Subrata: Thank you for contacting Adobe membership services.
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Subrata: As per your chat submission, I understand that you need help with the cancelation for the plan Creative Cloud Photography plan, Is that correct?
Дмитрий Нестеров: Yes
Subrata: Okay, let me check your subscription plan and I will try my best to help you. One moment please.
Дмитрий Нестеров: Ok, thanks
Subrata: You are welcome.
Subrata: May I know the reason of cancellation please ?
Дмитрий Нестеров: I do not use Photoshop at the moment, switched to Affinity Photo.
Subrata: I would like to inform you that you get option of digital photo processing and editing for photography plan. You get lightroom, photoshop and adobe bridge to use.
Дмитрий Нестеров: I know, thanks. I still want to cancel the subscription.
Subrata: I believe that you are aware of the Annual commitment, monthly billing because of which you get the subscription at the lowest possible discounted price. So If I go ahead and cancel the subscription now, I see a cancelation fee of RUB 6079.36.
Дмитрий Нестеров: Ok, tell me what to do
Subrata: So, you agree to pay for the cancellation fee.
Дмитрий Нестеров: Yes
Subrata: Okay. One moment please.
Subrata: Okay. I have canceled the plan for you and waived off the cancellation fee as an exception.
Дмитрий Нестеров: ok, thank you