Спасибо добрые люди, с вашей помощью получилось отменить подписку без штрафа)
Делал подписку на Creative Cloud 2 месяца назад, сейчас решил отменить и сильно удивился, когда увидел, что нужно разово заплатить 9тыс рублей...
Главный аргумент для отмены был закон о защите прав потребителей, вот текст переписки:
Hello, I'd be happy to help you today, let me first pull up your account information and access your details.
Good afternoon Neha, I would like to cancel my Adobe Creative Cloud subscription, with no early cancellation fee.
Can you please help me to do this?
Neha
Thank you!
I appreciate your patience.
I hope you are doing well today.
I would like to inform you that you have an active subscription of Creative Cloud All Apps 100GB purchased on 02 Sep 2023 under Annual Commitment / Monthly Billing. May I why you wish to cancel the plan?
If you are facing any technical issues, or price-related issues or any other service-related issues let me know so that I can help you in the best way possible.
Read Entire Message
And you do not have to worry about the huge cancelation fee that is visible to you on the website.
I will take care of that for you.
leave it to me.
And you do not have to worry about the huge cancelation fee that is visible to you on the website.
I will take care of that for you.
leave it to me.
Good, Thank you
Neha
May I why you wish to cancel the plan?
If you are facing any technical issues, or price-related issues or any other service-related issues let me know so that I can help you in the best way possible.
I've been learning how to shoot and edit videos, but unfortunately I can't find time for that at all right now.
Neha
Alright, thank you for letting me know. I am here to help you today, but before proceeding further
let me inform you do not have to worry about the cancelation fee and let me break this brilliant news to you.
It's a good thing to inform us about the cancellation fee you saw on the website.
The good news is the entire plan is free for you.
Adobe will take care of your billing till 31 January 2024
You can upskill yourself at any time without getting a single charge.
I will also share the tutorial links with you which are exclusive, rare and formulated here at Adobe by Experts so that you can navigate new features and explore new ways to make 100% use of the application.
I assure you the free months with the added cherry on the cake which are the tutorials will benefit you in enhancing your creativity.
The free months will help you to save money.
Shall I proceed and apply free exclusive months to your subscription?
12:08 PM
Thank you very much, but I want to cancel my subscription. I don't use the programmes at all.
Neha
You are our valuable customer and you are our first priority to us The reason why I fetched the free 90 days (about 3 long months) is so that your plan, which is under annual paid/monthly billing, will not incur the cancellation fee if you cancel it before renewal and if you cancel it today then the cancellation fee would be applicable which I personally don’t want you to go through therefore I am trying to help you by applying free 3 months and there will not be any charge for those three months. And it's better to use free exclusive services which we rarely get out of luck rather than paying the cancellation fee. The free months will help you to save money and in completing the tenure as well. May I know how you wish to proceed further?
Referring to the Consumer Protection Act. You are obliged to cancel the subscription without any penalty. I don't want to pay for the subscription anymore, cancel it for free or the court will be on my side and you may incur more losses.
Neha
Kindly help us with the details to arrange a call back for you-
Preferred Mobile No-
Preferred Time-
Time Zone-
State-
Query-
You will get a call at the time you specified in next 15- 20 minutes from our agent.
We will address this at an intricate level and clarify your grievances.
We understand your issue.
Kindly provide the above-mentioned details so that we address and deal with this
We don't need to call, we can have a dialogue in this chat. My only request is to cancel my Creative Cloud subscription, without applying a cancellation fee.
Neha
Alright, allow me a moment so that I can proceed with the changes, I'll request you to please stay connected.
Okay, Thank you
Neha
You must have received an email regarding the cancelation and refund . Can you confirm that for me please?
No, I didn't read the letter. Your company's actions look like fraud, so I demand cancellation.
Neha
I hope you have read the email I have just sent you.
It has been cancelled for you whereas you still have access to it till 02 Nov 2023.
The entire plan remains: inactive and cancelled now.
The email confirms that it is canceled.
kindly go through it.
12:32 PM
I'm sorry, but I don't see a letter from you on my email
Neha
Sometimes these emails have a tendency to land up in spam and junk. So keep an eye on all the emails you receive from Adobe so that no email goes unnoticed, and this is a proper exchange of information.
I have marked the email which is as follows.
Greetings from Adobe!
We wish to inform you that you have contacted us for subscription cancellation. We would like to inform you that we have successfully canceled the subscription of Creative cloud all apps for you
The letter has arrived, thank you very much.
