Аналогично, всё получилось даже без цитирования ЗоЗПП. Сказал, мол, финансовая ситуация изменилась, план оплачивать не могу и штраф тоже, так что куд ю ассист ми плиз? И просто отменили. Писал в личные сообщения в твитор
https://twitter.com/AdobeCare, как выше посоветовали. Также спасибо всем вам, а то я чет поначалу выпал в осадок от таких штрафов.
Hi there,
Here to help! I'm sorry that the termination fee has surprised you. When you purchase an annual subscription, you are committing to a 12-month contract that renews yearly. When you cancel before the 12 months are completed, you are charged a lump sum amount of 50% of your remaining contract obligation. You can review the legal terms of our subscription policy here: https://adobe.ly/3KMq8eZ If you send us your Adobe ID(email), I can take a look at your subscription and investigate further!
^KT
9:10 PM
I apologize, but my financial situation has changed, and I am currently unable to continue paying for the plan. Additionally, I am unable to afford the cancellation fee. Could you please assist me with this?
My email is ***
9:15 PM
Thank you for sharing your Adobe ID. I am happy to help with cancellation without a fee. However, before proceeding, we need to verify your account.
As per our authentication process, I sent you an email with a 6-digit code.
Would you mind checking your emails and confirming the code back to me?
We'll be able to assist you further as soon as the account verification is complete.
^KT
9:21 PM
Here is the verification code: ***
9:25 PM
Thanks for the verification. I've successfully cancelled the plan under the case number ***. Please let us know if you have any other questions.
^KT
9:31 PM
I sincerely thank you! Your willingness to help is admirable, and I will definitely come back to you when the opportunity arises!
9:35 PM
You're welcome! If you have any additional questions or experience any issues, feel free to reach out anytime. We are happy to help!
^KT