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  • Как отменить подписку Adobe без штрафа?

    @Uliakoshkina
    Пыталась сделать по хорошему, договориться, но так и пришлось статью копировать из закона. Всё удачно)1079a8b41850415c8cf2d150ec18c03e.png

    info: Thank you for contacting Adobe membership services. You will be attended to shortly.
    info: You are now chatting with 'Shivangi'
    Shivangi:
    Shivangi: Thank you for contacting Adobe Membership Services, my name is Shivangi. How can I help you today??
    ulia koshkina: Hello, I'd like to cancel Creative Cloud Photography plan (one-year)
    Shivangi: May I know the reason of cancellation?
    ulia koshkina: There is no financial ability to pay for the service. And, moreover, I don't work with photoes anymore.
    Shivangi: Please allow me 1-2 minutes to review your account details.
    Shivangi: As I can check you are remaining with 10 months of subscription
    Shivangi: Also I would like to inform you are in annual contract and monthly billing subscription so I would like to inform you If you will cancel the subscription in between your contract there will be early termination fee that would be 50 percent of remaining months.
    Shivangi:
    ulia koshkina: Can it be done without fees?
    Shivangi: I sincerely apologize you are under annual contract if you cancel it then there will be a cancellation charge
    Shivangi: I would like to suggest you keep the subscription with you instead of paying cancellation fee
    ulia koshkina: I checked it: an article 32 of the RF Law "On protection of consumer rights" Right of the consumer to refusal of execution of the contract on performance of works (rendering of services) the Consumer is entitled to refuse performance of the contract on performance of works (rendering of services) at any time subject to payment to the executor the actually incurred expenses associated with the performance of its obligations under this agreement.
    Shivangi: As an one time exception, I have cancelled your subscription and waive off your cancellation fee
    Shivangi: Is there anything else I can help you with?
    Shivangi: Are we still connected?
    ulia koshkina: Yes
    ulia koshkina: Many thanks!
    Shivangi: You can use it till the end of this month
    Shivangi: Is there anything else I can help you with?
    ulia koshkina: No. thank you
    Shivangi: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
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