вот моя переписка, возможно поможет:
Today 7:05 PM
Adobe Customer Care Virtual Assistant
Hi. I am the Adobe Customer Care Virtual Assistant. Tell me what you need help with. I'll do my best to understand and find the right person to assist you.
Hello, please cancel my subscription
Adobe Customer Care Virtual Assistant
Ok. I can help you with that.
To cancel your trial, click the link:
https://account.adobe.com/plans/53A08C1F2899703D45...
We'll send a confirmation email if you complete the process.
Adobe Customer Care Virtual Assistant
Were you successful?
Yes
No
No
Adobe Customer Care Virtual Assistant
You can see personalized offers and cancel your trial quickly if you follow the link:
https://account.adobe.com/plans/53A08C1F2899703D45...
We'll send a confirmation email if you complete the process.
Adobe Customer Care Virtual Assistant
Did that help?
Yes
No
No
Adobe Customer Care Virtual Assistant
Ok. Transferring you to an agent who can help. They'll be able to pick up our chat where we’ve left off.
Are you a student whose school is no longer providing remote COVID lab access? We have options for students and recent graduates. Update for Students and Faculty
Your estimated wait time is currently less than one minute
Your estimated wait time is currently less than one minute
Your estimated wait time is currently less than one minute
You are now connected to Pooja Saidas, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
hello, please cancel my subscription
i tried trial - but i dont want to continue anymore
so please - cancel my subscription
to expensive for me
Pooja Saidas
Hello Анжела, I'll be happy to assist you with your cancellation request. May I know if you wish to explore any other products or plans with us?
no, thanks
just cancel my subscription please
Pooja Saidas
Alright. Let me go ahead and cancel the trial plan on your account and confirm
thanks, waiting you here
Pooja Saidas
Thank you for your patience. I have successfully cancelled the trial plan for Illustrator on your account and you will receive an email confirming the cancellation.
thank you
Pooja Saidas
In case you wish to use any of our products or services, we will be more than happy to serve you again.
Happy to help. You'll receive an email with a survey link. Please take a moment to rate your experience and help us improve. Thanks!
thanks
