В request-tracker-3.8 не получается изменить или создать юзера, очередь и т.п?
Приветствую.
Установил request-tracker-3.8.8 из debian-backports на машину с debian lenny (apache2, mod-fcgid, postgresql-8.4.7). Все установилось благополучно, вход в RT осуществляется, по меню ходить можно. Однако если попытаться завести заявку, нового пользователя или поменять какие-либо настройки пользователя или очереди, вылезают ошибки типа «Невозможно загрузить очередь » или «Couldn't load user '' ». Проблема, судя по всему, не в базе. т.к. проверял с постгресом 9.0, 8.4 и SQLite. Вопрос в том, куда смотреть и что копать. Под катом дебаг лог.
Буду очень благодарен за помощь.
В логе только следующее:
[Thu Feb 17 10:34:44 2011] [debug]: SQL(0.000036s): SELECT main.* FROM CustomFields main WHERE (main.Disabled = '0')
AND (main.LookupType = 'RT::User' OR main.LookupType = NULL) ORDER BY main.Name ASC; (/usr/share/request-tracker3.
8/lib/RT/Interface/Web.pm:780)
[Thu Feb 17 10:34:46 2011] [error]: WebRT: Couldn't load user '' (/usr/share/request-tracker3.8/html/Elements/Error:8
2)
Trace begun at /usr/share/request-tracker3.8/lib/RT.pm line 302
Log::Dispatch::__ANON__('Log::Dispatch=HASH(0x5108290)', 'WebRT: Couldn\'t load user \'\'') called at /usr/share/requ
est-tracker3.8/html/Elements/Error line 82
HTML::Mason::Commands::__ANON__('Why', 'Couldn\'t load user \'\'') called at /usr/share/perl5/HTML/Mason/Component.pm
line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x5fda380)', 'Why', 'Couldn\'t load user \'\'') c
alled at /usr/share/perl5/HTML/Mason/Request.pm line 1278
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1268
HTML::Mason::Request::comp(undef, undef, 'Why', 'Couldn\'t load user \'\'') called at /usr/share/request-tracker3.8/l
ib/RT/Interface/Web.pm line 863
HTML::Mason::Commands::Abort('Couldn\'t load user \'\'') called at /usr/share/request-tracker3.8/html/Admin/Users/Mod
ify.html line 298
HTML::Mason::Commands::__ANON__ at /usr/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7fc2baf15988)') called at /usr/share/perl5/HTML
/Mason/Request.pm line 1278
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1268
HTML::Mason::Request::comp(undef, undef, undef) called at /usr/share/perl5/HTML/Mason/Request.pm line 937
HTML::Mason::Request::call_next('RT::Interface::Web::Request=HASH(0x7fc2baf068b0)') called at /usr/share/request-trac
ker3.8/html/Admin/autohandler line 49
HTML::Mason::Commands::__ANON__ at /usr/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x5fff878)') called at /usr/share/perl5/HTML/Mason/Request.pm line 1278
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1268
HTML::Mason::Request::comp(undef, undef, undef) called at /usr/share/request-tracker3.8/lib/RT/Interface/Web.pm line 320
RT::Interface::Web::ShowRequestedPage('HASH(0x5fec570)') called at /usr/share/request-tracker3.8/lib/RT/Interface/Web.pm line 224
RT::Interface::Web::HandleRequest('HASH(0x5fec570)') called at /usr/share/request-tracker3.8/html/autohandler line 53
HTML::Mason::Commands::__ANON__ at /usr/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x58ae3b8)') called at /usr/share/perl5/HTML/Mason/Request.pm line 1273
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1268
HTML::Mason::Request::comp(undef, undef, undef) called at /usr/share/perl5/HTML/Mason/Request.pm line 467
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 467
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 419
HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x7fc2baf068b0)') called at /usr/share/perl5/HTML/Mason/CGIHandler.pm line 193
eval {...} at /usr/share/perl5/HTML/Mason/CGIHandler.pm line 193
HTML::Mason::Request::CGI::exec('RT::Interface::Web::Request=HASH(0x7fc2baf068b0)') called at /usr/share/perl5/HTML/Mason/Interp.pm line 342
HTML::Mason::Interp::exec(undef, undef) called at /usr/share/perl5/HTML/Mason/CGIHandler.pm line 124
eval {...} at /usr/share/perl5/HTML/Mason/CGIHandler.pm line 124
HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x5aa5688)', 'HASH(0x6037810)') called at /usr/share/perl5/HTML/Mason/CGIHandler.pm line 73
HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x5aa5688)', 'CGI::Fast=HASH(0x60319b0)') called at /usr/share/request-tracker3.8/libexec/mason_handler.fcgi line 80
eval {...} at /usr/share/request-tracker3.8/libexec/mason_handler.fcgi line 80
Не забудьте дать доступ юзеру rt в папку mason_data и session_data, или как-то так. Он там всякие кешированные элементы хранит, если не может создать — падает со всякой ересью.
