вот моя переписка без проблем отменили в качестве жеста доброй воли)
Hello De Is, I'd be happy to help you today, let me first pull up your account information and access your details.
[Auto generated]
You said
Hello, I'd like to cancel Creative Cloud Photography plan (one-year)
There is no financial ability to pay for the service. And, moreover, I don't work with photoes anymore.
Dhanush
Agent said
Hi,
How are you doing today?
I see you have an active subscription for Lightroom plan with 1TB.
May I know are you referring me to this subscription?
You said
yes
Dhanush
Agent said
Thank you for staying connected,
May I know the reason for your cancellation request?
You said
I do not use Photoshop at the moment, switched to Affinity Photo
Dhanush
Agent said
Cancelling your plan today will end your subscription, and you'll no longer be able to access the app or creative work.
Before you go, I have a special offer that could be a much better fit:
Get 2 Months Free on your current plan, plus access Adobe Firefly Standard for just $9.99/month.
With this offer, you’ll continue using the current application absolutely free for the next two months, while unlocking Adobe Firefly Standard, an AI-powered design tool that helps you generate high-impact visuals, text effects, and creative assets in
seconds, all from simple prompts. It can elevate your creative output and save you valuable time.
After the 2-month free period, your current pricing will resume, so you can create more, spend less, and explore next-gen tools without interruption.
Agent said
Would you like to take advantage of this exclusive offer today?
1:52 PM
You said
Thanks for the offer but I still want to cancel my subscription
Dhanush
Agent said
Thank you for the confirmation,
As I see, your subscriptions are under Annual Commitment / Monthly Billing plan, and any cancellation with in the 12th month billing date will attract a terminate fee.
I see that you are on the 2nd month of the term, so in this case I am offering you free 2 months which will help you save and get closer to complete the term. Considering the situation, I am helping you with the best possible way.
May I know, how do you wish to proceed?
1:55 PM
You said
I want to cancel my subscription and not pay any more money
Dhanush
Agent said
As you are Valuable Customer!
I took an Special exception on your behalf and arranged to cancel your Lightroom plan with 1TB plan without any cancellation fee. I truly empathize with your situation and wanted to ensure you wouldn’t face any additional financial burden.
Please rest assured, you won’t be charged moving forward. I'm here to support you, and I hope this decision brings you some peace of mind during this time.
I will Go Ahead and cancel your Plan by Waiving off the Fee.
1:57 PM
You said
Thank you Dhanush you are amazing!
have a nice day!
Dhanush
Agent said
Thank you for staying connected,
As per your decision, we have canceled the Lightroom plan with 1TB Subscription.
As a good will gesture, I have waived off your cancellation charges.
You might have received an email by now, regarding the same.
Thank you for being our customer and allowing us the opportunity to serve you. We hope you would consider us as your creative partner in any future ventures.
Is there anything else I can help you with?
You said
No, I don't need help anymore
Thank you!
