Вот моя переписка , как я отказался без штрафа . Может кому поможет
Bill Bahadur: Thank you for contacting Adobe Membership Services . I’ll look into your account right away to view exclusive offers for your membership.
Александр Бельков: the subscription is cancelled?
Bill Bahadur: Александр, please stay on the line while I check your membership status and savings that you are entitled to. While these details load, I'd love to know why you first chose Adobe
Bill Bahadur:
Александр Бельков: previously fond of photos , but not now.
Bill Bahadur: Thank you, may I please have your best phone number, if incase we get disconnected, we can go ahead and arrange a call back as soon as possible
Александр Бельков: +7903------
Bill Bahadur: Thank you
Bill Bahadur: Please allow me 1-2 minute(s) to review your account details.
Александр Бельков: ok...
Bill Bahadur: We appreciate your patience and apologize for the wait.
Александр Бельков: >: |
Bill Bahadur: I reviewed the account details, I see there is a subscription of Creative Cloud Photography plan (one-year)
Bill Bahadur:
Александр Бельков: I want to unsubscribe
Bill Bahadur: As I understand you wish to cancel it right?
Bill Bahadur:
Александр Бельков: yes
Bill Bahadur: I would like to inform you, As per the policy the subscription you have under the account is under an annual commitment with monthly billing, How ever if you wish to cancel it right now there will be an early termination fee charge, that would amount 50% of the remaining months
Bill Bahadur:
Bill Bahadur: Just to let you know that you still have 4 months remaining to complete the year contract
Bill Bahadur: Are we still connected
Александр Бельков: one minute
Bill Bahadur: Sure please
Александр Бельков: Article 32 of the RF Law "On protection of consumer rights" Right of the consumer to refusal of execution of the contract on performance of works (rendering of services) the Consumer is entitled to refuse performance of the contract on performance of works (rendering of services) at any time subject to payment to the executor the actually incurred expenses associated with the performance of its obligations under this agreement.
Александр Бельков: To write a claim in court?
Bill Bahadur: For better confirmation, I would kindly request you to please visit the link of terms and condition of Adobe's subscription
www.adobe.com/misc/subscription_terms.html
Bill Bahadur: Are we still connected?
Александр Бельков: You provide services on the territory of the Russian Federation, the agreement contradicts the legislation of the Russian Federation.
Александр Бельков: All subsequent transactions will cancel
Bill Bahadur: I apologize Александр, As per the Adobe policy if you wish to cancel it there will be an cancellation fee charge for it
Александр Бельков: I'm going to write a complaint, copies will be sent to you.
Александр Бельков: As well as the petition.
Bill Bahadur: Yes Sure but please allow me a moment to have a check with my resources to see what best can be done in this case
Александр Бельков: ок
Bill Bahadur: We appreciate your patience and apologize for the wait.
Александр Бельков: In your written agreement. 1, 1.1 You may have additional rights under the law. We do not intend to limit those rights in cases where it is prohibited by law.
Bill Bahadur: Александр, Yes as of one time curtsey, I can go ahead waive off the cancellation fee and cancel the subscription of you
Bill Bahadur: Please stay connected, while I go ahead and do as I mentioned above
Александр Бельков: ok
Bill Bahadur: We appreciate your patience and apologize for the wait.
Bill Bahadur: All set from my end the confirmation for the cancellation would be 0220923295, you will also receive an via email regarding the cancellation, Just to let you know that you will still have the access to it till the next billing date and than it will automatically expire, you will no longer be billed any further
Bill Bahadur: Is there anything else I can help you with?